Shipping & Delivery

We do not keep this stock ourselves. Your order is passed on to our supplier, who packs it and posts it directly to you from a warehouse inside the European Union. The goods in that warehouse are already in free circulation inside the European Union, and we deliver only inside it, so your parcel never crosses a customs border.

The supplier is given your order within [X] working days of you paying. Orders placed on weekends and public holidays are passed on on the next working day. You receive a dispatch confirmation email with a tracking number as soon as the supplier has given us one.

• European Union countries: 5–10 calendar days from dispatch, shipping cost [AMOUNT].
• We ship only to addresses inside the European Union. We cannot deliver to the United Kingdom or anywhere outside the EU.

Times are calendar days from dispatch, not working days, because the parcel travels by postal and courier services. Delivery is to the address you enter at checkout. We do not deliver to PO boxes unless you tell us in advance.

Shipping costs are calculated per order and shown separately on the product page, in the cart and on the payment page before you confirm the order, so you always know the total price in advance. Costs depend on the destination and the weight of the parcel. [Add any free-shipping threshold here, for example: Orders over €X ship free within the EU.]

The supplier chooses the carrier from the services that cover your address, so your parcel may travel by a national postal service or by an international courier. You cannot choose the carrier yourself. The carrier's own terms apply to the transport itself.

We deliver only to addresses inside the European Union, and your goods are sent from a warehouse inside the European Union, where they are already in free circulation. Your parcel therefore does not cross a customs border: no customs duties, no import VAT and no carrier customs-handling fee will be charged on it.

Not VAT registered. The price shown at checkout is the whole amount we charge you for the order — nothing is collected from you on delivery.

The delivery times above are estimates from the moment of dispatch and are not guaranteed unless we confirm a fixed date to you in writing. Tracking can stop updating for several days at a time — that alone does not mean the parcel is lost. If a delivery is delayed, tell us at [YOUR SUPPORT EMAIL] and we will investigate with the carrier. If a parcel is lost in transit, or has not arrived [X] days after dispatch, we will resend the goods or refund you in full.

• Check the parcel on delivery where the carrier allows it.
• If the packaging is visibly damaged, note the damage on the carrier's proof of delivery or refuse the parcel.
• Photograph the packaging and the item before you write to us.
• Email [YOUR SUPPORT EMAIL] within 14 days of delivery with your order number and the photos.

Reporting damage promptly protects your claim and lets us open a claim with the carrier. Your statutory rights, including your 14-day right of withdrawal, are not affected by this procedure.

Goods remain our property until the purchase price has been paid in full.