Refunds & Returns

As a consumer you may withdraw from this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a third party you name who is not the carrier, takes physical possession of the goods.

If several items were ordered in one order and are delivered separately, the period ends 14 days after the day you take possession of the last item. If a delivery is made in several lots or pieces, the period ends 14 days after you take possession of the last lot or piece.

To exercise your right of withdrawal you must send us a clear statement of your decision. Use the model withdrawal form in section 8, or simply email [YOUR SUPPORT EMAIL] saying that you withdraw from your order. You do not have to use the form, and you do not have to give a reason.

The deadline is met if you send the statement before the 14-day period expires.

If you withdraw from this contract, we refund you all payments we received from you, including the delivery costs we charged, without undue delay and in any event no later than 14 days from the day we received your withdrawal notice.

We use the same payment method you used for the original transaction, and we charge you no fee for the refund. We may withhold the refund until we have received the goods back or until you have supplied proof that you have sent them back, whichever is earlier.

You must send the goods back or hand them over to us without undue delay and in any event no later than 14 days from the day you informed us of your withdrawal. The deadline is met if you send the goods before that period expires.

Please do not send anything back before contacting us. Email [YOUR SUPPORT EMAIL] with your order number, and we will reply with the return address for your item inside the European Union. Return addresses can differ per order, so only use the address we send you, and include your order number in the parcel.

You bear the direct cost of returning the goods. We do not pay for return shipping on a withdrawal. We recommend using a tracked service, because you carry the risk of the parcel on its way back to us.

If we ever offer free returns on a product page or in an email, that offer overrides this clause for that order.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. In other words: open and inspect the item as you would in a shop, but do not use it as your own. If the value has dropped because you handled it more than necessary, we may reduce the refund by that loss in value.

The right of withdrawal does not exist for:

• Goods made to your individual specifications or clearly personalised — for example an engraved or custom-sized item.
• Goods that are sealed for health or hygiene reasons and were unsealed after delivery — for example earrings, cosmetics or underwear once the seal is broken.
• Goods which, after delivery, are inseparably mixed with other items by their nature.
• Sealed audio or video recordings or computer software whose seal was broken after delivery.
• Services fully performed after you gave prior express approval and acknowledged that the contract ends once we have performed it.

If you are unsure whether an exception applies to your item, ask us at [YOUR SUPPORT EMAIL] before you order.

The withdrawal right above is separate from your legal guarantee of conformity. If an item arrives damaged, faulty or not as ordered, tell us at [YOUR SUPPORT EMAIL] and send us a photo. We then cover the return shipping and repair, replace, reduce the price or refund the item as the law requires. Notify us of the defect within two months of discovering it so your claim is preserved.

(Complete and return this form only if you wish to withdraw from the contract.)